APM REALTY MAKERS — PRIVACY POLICY
Last Updated: 05 October 2025
APM Realty Makers ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India), the General Data Protection Regulation (EU/UK GDPR), and recognized data protection principles in the US and UAE.
By accessing our website www.apmrealtymakers.com or using our services, you agree to the terms of this Privacy Policy.
If you do not agree, please discontinue use of our website or services.
1. Definitions
Personal Data: Any information that can directly or indirectly identify an individual, such as name, address, email, phone number, identification documents, financial or property information, etc.
Sensitive Personal Data: Information such as financial records, biometric data, or any special category of data revealing racial or ethnic origin, religious beliefs, or health data. Such data is processed only with your explicit consent or as required by law.
Data Fiduciary / Controller: APM Realty Makers, which determines the purposes and means of processing your personal data.
Data Processor: Third-party service providers engaged by APM (e.g., cloud hosting, CRM, marketing, or analytics platforms) who process data under contractual safeguards.
Data Principal / Data Subject: You, the individual whose personal data is collected or processed.
Processing: Any operation performed on personal data, such as collection, storage, use, disclosure, or deletion.
Consent: Freely given, specific, informed, and unambiguous permission to process your data for a stated purpose. You may withdraw consent at any time.
NRI / HNI: "Non-Resident Indian" refers to Indian citizens residing abroad; "High Net Worth Individual" refers to individuals with significant financial assets. The same privacy standards apply to all clients.
2. Scope
This Policy applies to all personal data collected and processed by APM Realty Makers, including but not limited to:
Visitors and leads on our website (including form submissions and cookies);
Clients and prospects (property owners, buyers, investors, tenants);
Channel partners, vendors, and contractors;
Job applicants and professional contacts; and
Any individual whose data we process as part of our operations.
We respect global privacy rights and apply the highest protection standard applicable to your location, whether in India, the EU/UK, the UAE, or the United States.
3. Data We Collect
We may collect the following types of data as part of our operations:
Identity and Contact Data: Name, address, phone number, email, government ID, or passport details.
Financial and Transaction Data: Bank details, payment records, property valuations, tax information, and related documents.
Property Information: Title deeds, property addresses, survey numbers, photos, and ownership proof.
Technical Data: IP address, device information, browser type, and analytics data (pages visited, time spent, referrals).
Communication Data: Records of calls, emails, and messages between you and our team.
Marketing Data: Subscription preferences, feedback, and communication opt-in details.
Children's Data: Our services are not directed toward minors under 18, and we do not knowingly collect their data.
We collect this information directly from you or from publicly available sources, authorized partners, or government/property databases where applicable.
4. Legal Basis for Processing
We process personal data only when legally justified, under one or more of the following grounds:
Consent: When you voluntarily provide data (e.g., for newsletters, marketing, or consultation requests).
Contractual Necessity: When processing is essential to provide our services (e.g., property management or transaction facilitation).
Legal Obligation: To comply with regulatory, tax, or court requirements.
Legitimate Business Purpose: For internal administration, fraud prevention, customer service improvement, or analytics, where such processing does not override your rights.
You may withdraw consent or object to certain processing activities at any time.
5. How We Use Your Data
We use personal data for the following purposes:
To provide and improve our property management and advisory services.
To verify ownership, process transactions, and manage documentation.
To communicate updates, confirmations, and support responses.
To send service-related information, offers, or newsletters (if you opt in).
To comply with legal and regulatory obligations.
To maintain system security, prevent fraud, and protect against unauthorized access.
To perform internal research, analysis, and service optimization.
We never use your data for profiling or automated decision-making that affects your rights.
6. Cookies & Tracking (Integrated Cookie Policy)
We use cookies and similar technologies to operate our Website, enhance user experience, analyze traffic, and provide personalised content. By using the Website you consent to this processing in accordance with this section.
What are cookies?
Cookies are small text files stored on your device that help us remember preferences and understand how visitors use our Website.
Types of cookies we use
Essential Cookies (Strictly Necessary): Required for core functionality — session management, login, security, and basic navigation. These are set without opt-in but are disclosed here.
Functional Cookies: Remember your settings and preferences (e.g., language, saved searches, wishlist).
Analytics/Performance Cookies: Collect aggregate, anonymized usage data to help improve the Website (e.g., Google Analytics, CRM dashboards). These require opt-in where applicable.
Marketing/Advertising Cookies: Support remarketing and personalized advertising (e.g., Facebook Pixel, ad networks, WhatsApp API triggers). Use requires explicit opt-in in jurisdictions that require it.
Third-party tools and cookies
We use third-party services which may set their own cookies and collect data under their privacy terms, including but not limited to:
Google Analytics and related Google services;
Advertising & social platforms (e.g., Facebook Pixel);
CRM, email and SMS service providers;
Messaging integrations such as WhatsApp API;
Payment gateways (e.g., Razorpay, PayU) which may set cookies during payment flows.
Consent & managing cookies
Where legally required, we obtain opt-in consent for non-essential cookies via a cookie banner and consent manager.
You may accept all, reject non-essential cookies, or manage granular settings through the cookie controls on our Website.
You can also disable cookies through your browser settings; however, disabling certain cookies may affect Website functionality.
We retain records of consent for audit and compliance purposes.
Consent withdrawal & effect
To withdraw consent, use the cookie controls on the Website or update your browser settings. After withdrawal, non-essential cookies will be disabled but essential cookies required for site functionality may remain.
7. Data Sharing and Disclosure
We do not sell or rent your personal data. We may share it only under these circumstances:
With Service Providers: To trusted partners (e.g., payment gateways, marketing agencies, legal or IT vendors) bound by confidentiality and data protection agreements.
With Regulatory Authorities: When required by law or valid legal process.
With Affiliates or Successors: In case of reorganization, merger, or business transfer, subject to the same privacy obligations.
With Public or Verified Sources: For property verification or regulatory compliance.
With Consent: For specific marketing or collaborative purposes, only with your approval.
All third parties must apply equivalent security and confidentiality standards.
8. Cross-Border Data Transfers
Your personal data may be stored or processed on servers located in India or abroad. When transferred outside your country (e.g., to the EU, UK, UAE, or USA), we ensure that:
Transfers comply with applicable data protection laws;
Adequate safeguards (such as Standard Contractual Clauses) are in place; and
Your rights remain fully protected regardless of jurisdiction.
9. Data Retention
We retain your personal data only for as long as necessary for the purpose collected or as required by law.
Transactional and Financial Data: Retained for up to 7 years for audit and legal compliance.
Marketing Data: Retained until you unsubscribe or request deletion.
Property Documents: Retained during contract validity and securely deleted thereafter.
User Accounts: Deleted or anonymized upon termination or inactivity after prior notice.
Once retention ends, data is securely erased or anonymized.
10. Your Rights
Depending on your jurisdiction, you may exercise the following rights:
Access: Obtain a copy of your personal data we hold.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion when data is no longer needed or processed unlawfully.
Restriction: Ask us to limit processing under specific conditions.
Data Portability: Receive your data in a structured, machine-readable format.
Objection: Object to certain processing activities, including direct marketing.
Withdraw Consent: Withdraw consent for optional processing at any time.
Nominate a Representative: Under Indian law, designate a nominee for data access in case of death or incapacity.
Lodge a Complaint: File a grievance with us or the relevant data authority if you believe your data has been mishandled.
To exercise these rights, please contact our Grievance Officer using the details below. We may verify your identity before acting on any request and respond within the legally required time frame.
11. Data Security
We employ administrative, technical, and physical safeguards to protect your personal data from unauthorized access, alteration, or loss. This includes:
Encrypted servers and secure networks;
Access controls and authentication protocols;
Regular security audits and data minimization;
Employee confidentiality training.
While we take all reasonable measures, no digital platform is entirely immune from risk. In the event of a significant data breach, we will promptly inform affected users and relevant authorities as required by law.
12. Children's Privacy
Our services are designed for adults. We do not knowingly collect or process information from individuals under 18.
If we become aware that a child's data has been collected without verified parental consent, it will be promptly deleted.
Parents or guardians may contact us to request deletion of any such information.
13. Data Breach Notification
If a data breach occurs that is likely to result in harm, we will:
Take immediate action to contain and investigate the breach;
Notify affected individuals without undue delay; and
Report the breach to the relevant data protection authorities where required.
Notifications will include the nature of the breach, data affected, mitigation steps, and guidance for protection.
14. Third-Party Links
Our website may contain links to third-party sites or integrations (e.g., payment gateways, partner portals).
We are not responsible for the privacy practices, policies, or content of these third-party websites.
We encourage you to review their respective privacy policies before providing any personal data.
15. Updates to This Policy
We may periodically update this Privacy Policy to reflect changes in legal requirements or our business operations.
Revised versions will be posted on our website with an updated "Last updated" date.
Material changes may also be communicated to you by email or notice on our site.
Your continued use of our website or services signifies your acceptance of the updated terms.
16. Contact & Grievance Officer
For any privacy-related questions, data access requests, or complaints, please contact:
Grievance & Data Protection Officer
APM Realty Makers
Email: info@apmrealtymakers.com
Phone: +91 91000 96681
Address: APM Realty Makers, H.No. 6-140/4, Manchirevula, Hyderabad, Telangana 500075
We will acknowledge and respond to all privacy-related requests within 30 business days, or sooner if required by law.
If you are unsatisfied with our response, you may escalate the matter to your respective data protection authority (e.g., the Data Protection Board of India, the UK Information Commissioner's Office, or your local data regulator).
Commitment to Compliance
APM Realty Makers is dedicated to ensuring your personal data is processed lawfully, transparently, and securely, in accordance with the highest global data protection standards.
Thank you for trusting APM Realty Makers with your information.